Return policy

At WingChunReviews, we are committed to providing safe, high-quality baby and infant products that meet the needs of parents and their little ones. We understand that sometimes a purchase may not meet your expectations or that you may receive an item that is defective or incorrect. To ensure a smooth and hassle-free return experience, we have outlined our return and refund policy below. Our policy is designed with fairness, transparency, and hygiene in mind, as the safety of our customers and their children is our top priority.

Please review the following guidelines carefully before initiating a return. If you have any questions or need further assistance, our customer support team is always happy to help.

1. Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, please ensure that:

  • The item is unused, undamaged, and in its original packaging with all tags, labels, and accessories included.
  • The item is in the same condition as when you received it, free from any signs of wear, stains, or damage.
  • The return request is accompanied by a receipt or proof of purchase.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Personal care and hygiene products (e.g., pacifiers, teething toys, baby wipes).
  • Breast pumps and nursing accessories (unless unopened and unused).
  • Opened or used feeding products (e.g., bottles, nipples, sippy cups).
  • Customized or personalized products that were made specifically for your order.
  • Gift cards and promotional items received as part of a purchase.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

2. Refunds

Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund. If approved:

  • Refunds will be issued to your original payment method within 7-10 business days.
  • If your order was paid for using a gift card or store credit, your refund will be credited back accordingly.
  • Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., wrong item sent, defective product).
  • If a partial refund is granted (e.g., if the item is returned in a condition different from how it was received), we will notify you of the adjusted amount.

If you do not receive your refund within 14 business days after approval, please check with your bank or payment provider, as processing times may vary. If you still have concerns, reach out to us for further assistance.

3. Exchanges

We understand that receiving a defective or incorrect product can be frustrating. If you received a damaged, faulty, or incorrect item, we are happy to offer an exchange for the same product. To request an exchange:

  1. Email us at [email protected] with your order number, a description of the issue, and clear photos of the item.
  2. Our team will review your request and provide further instructions.
  3. If approved, we will ship a replacement item at no additional cost.

If the item you want to exchange is out of stock, we may offer a refund or store credit instead.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email [email protected] with your order details, reason for return, and any relevant photos (if applicable).
  2. Wait for Instructions: Our team will review your request and provide return instructions, including the return address.
  3. Pack Your Item Securely: Use the original packaging or a suitable alternative to ensure the item is protected during transit. We recommend using a trackable shipping service to prevent loss.
  4. Send the Item Back: Once we receive your returned item, we will inspect it and process your refund or exchange accordingly.

Important Notes:

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  • We are not responsible for lost or damaged returns, so we highly recommend using a trackable and insured shipping method.

5. Late or Missing Refunds

If you haven’t received a refund within the expected time frame:

  • First, check your bank account again.
  • Then, contact your credit card company or payment provider, as it may take some time before the refund is officially posted.
  • If you have done these steps and still haven’t received your refund, please reach out to us at [email protected].

Contact Us

We strive to provide the best shopping experience for parents and caregivers. If you have any questions about our return policy or need assistance with a return, don’t hesitate to contact us:

  • Website: wingchunreviews.com
  • Email: [email protected]
  • Address: 1827 S Clinton Ave, Trenton, NJ 08610,US
  • Phone: (609) 819-9613